Evaluating The Perception Of The Quality Of Electronic Services Delivered By The Public Relations Department In Mutah University

ABSTRACT This study attempts to examine the variance in perception of electronic service quality dimensions and overall service quality delivered by the Public Relations Department in Mutah University between academic staff and administrative staff in Mutah University. Furthermore, this study also examines what shapes and constitutes the quality of electronic services from academic staff and administrative staff perspectives in Mutah University. This study was conducted using a set of questionnaire to 250 employees in Mutah University, 162 academic and 88 administrative. The study will provide results from empirical test of these relationships. The empirical results of this study have that there is a statistically significant difference between the academic staff perception of the electronic service quality and the administrative staff perception.