أثر جودة الحياة الوظيفية على جودة الخدمات المصرفية المقدمة دراسة حالة بنك الفلاحة والتنمية الريفية لولاية ميلة.

This study aims to determine the impact of the quality of working life through its dimensions: "the physical working conditions, job characteristics, wages and compensation system, work group or team, President style of supervision, participation in decision-making," the quality of banking services provided by staff commercial banks through its dimensions: "tangibility, reliability, responsiveness, safety, and empathy." The study found a significant impact of the life functional quality on the quality of banking services provided by the staff, and the presence of significant effect for only two dimensions: participation in decision-making and working conditions, on the quality of the banking services provided.